Thursday, May 15th, 2025
Cubuklu 29
Serdar Susuz
CEO, INSPARK
Serdar Gungor
Chief Customer Experience Officer, PLUXEE TÜRKİYE
Erhan Hatem
Head of CRM & Customer Experience, GARANTİ BBVA TEKNOLOJİ
Devrim Kaan Adiguzel
Customer Relations Manager, EXXEN
Fatih Buyukbas
Data & CRM Digital Manager, L'OREAL TÜRKİYE
Togay Kosar
Director Of CX, FLY KIBRIS
Fatih Yetimoglu
Customer Service and Operations Director, MEPAŞ ENERJİ
Ozlem Ozkara
CRM Manager, LACOSTE
Mehmet Yalkin
Customer Experience Associate Director, TURKCELL
Haluk Cavusoglu
Kurucu & CEO, CLOUDYFLEX
Idris Avci
Founder & CTO, AloTech
Funda Seyrek
General Manager, Member of the Board of Directors, CEYBER DIGITAL SOLUTIONS
Burcu Albayrakoglu
Sales Executive, CONNEXEASE
Gamze Olgun Parildamis
Founder, CEO , JARVIS
Engin Alan
Co-Founder, BİNOVİST & ROBOSME
Gozde Akkal
Marketing Director, ROBOSME & BİNOVİST
Aysin Gulgec
Group Information Technologies Director, YÜCEL GRUP
Murat Ozkan
IT Director, ESAS GAYRİMENKUL
Hande Ugur
Marketing Manager, ANADOLU İSUZU
Gokce Celebi
Loyalty Technologies Product Management & Analytics Deputy General Manager, TANI
Yunus Emre Celik
Global Customer Service Director, LCWAIKIKI
Muslum Gocmen
Software Support & Customer Services Manager, PROMAKS
Emre Eskici
General Manager, TELKOTÜRK
Fikri Mert Kurum
Co-Founder, SKYLOOP
Murat Erdor
Founder, ME CONSULTANCY
Harun Aksoz
Director of Information Technology, GÖZALAN
Ismail Tutumluer
CTO, LOTİ VACATIONS- Promoting CRM as a Market Trend and a Development Tool
- How Much Do You Know About CRM?
- Using CRM Features to Support Your Business
- Practical Examples of CRM Supporting a Business
- Optimizing Customer Experience While Dealing with Decreasing Staff and Budget Cuts
- Creating a Revolution in CX through Artificial Intelligence
- Using Customer Data to Build Loyalty and Generate Customers
- The Latest Trends and Innovations in Loyalty
- Marketing Automation: Unlocking Multichannel, Faster, and Smarter Marketing
- Personalizing Experience; A New Mission for Everyone – The Successful Retailer
- Creating Emotional Loyalty Through Experience
- Data and Identity Strategies; Unlocking the Power of Your Data
- Successful Global CRM Strategies Begin With; Customer
- Start with the Customer and Earn Lifetime Loyalty
- Rising Hand in Hand with Brand Values
- Does Anyone Know Where Retail Marketing is Heading?
- Has Your Customer Service Started Using Artificial Intelligence?
- Groundbreaking Stones in Personalized Customer Leadership
- Capturing the Customer with the Right Offer, Through the Right Channel, at the Right Time
- Using First-Party Data to Increase Customer Acquisition and Optimize Paid Media Spending
- New Games in Town; Youth Loyalty and Digital Product
- Predicting the Future of CRM and Loyalty
- Does Customizing Your Best Customers Increase Profits?
- How to Grow a Customer; Lifetime Value in Challenging Times
- Redesigning the Loyalty Program to Inspire and Influence, Differential Interaction
- Promoting Diversity and Inclusion at the Customer Level
Welcome Cocktail and Registration
Welcome Cocktail
1.CRM Talks Slot
16:00 – 16:30 - INSPARK PANEL
- Serdar Susuz - CEO, INSPARK
- Harun Aksöz - Director of Information Technology, GÖZALAN
Panel Topic: Reshaping the Customer Journey - Gözalan's Transformation Story with Salesforce
16:30 – 17:00 - CLOUDYFLEX PANELİ
- Haluk Çavuşoğlu – Founder, CEO, CLOUDYFLEX
- İdris Avcı – Founder, CTO, ALOTECH
Panel Topic: AI Trends in CRM: Ins, Outs, And Decouples
17:00 – 17:30 - JARVIS PANEL
- Gamze Olgun Parıldamış - Kurucu, CEO, JARVIS
- İsmail Tutumluer - CTO, LOTİ VACATIONS
Panel Topic: LOYALTY MATRIX: The New Multidimensional Age of Loyalty
17:30 – 18:00 - BİNOVİST & ROBOSME PANEL
Moderatör: Gözde AKKAL - Marketin Director, BİNOVİST & ROBOSME
- Ayşın Gülgeç - Group Information Technogies Director - YÜCEL GRUP
- Murat Özkan - IT Director - ESAS GAYRİMENKUL
- Hande Uğur - Marketing Manager - Anadolu Isuzu
Topic: Digital Transformation with Customer Focus
18:00 – 18:15 - Engin Alan – Co-Founder, CEO, Robosme
Topic: Selling by Winning with CRM
Snack Cocktail Time
Just Network Just CRM
2.CRM Talks Slot
18:30 – 18:45 - Burcu Albayrakoğlu – Sales Executive, CONNEXEASE
Topic: 360° Customer Management with Connexease Crm Integration
18:45 – 19:15 - CEYBER PANEL
- Funda Seyrek - Managing Director,Member Of The Board, CEYBER DIGITAL SOLUTIONS
- Yunus Emre Çelik Global Customer Service Director, LCWAIKIKI
- Müslüm Göçmen Software Support & Customer Services Manager, PROMAKS
- Emre Eskici Genel Müdür, TELKOTÜRK
Panel Topic: From Uncertainty to Efficiency: The AI-Powered Customer Experience
19:15 – 19:30 - Fikri Mert Kurum - Co-Founder, SKYLOOP
Topic: Goodbye SaaS, Hello AI: The Next Tech Revolution
19:30 – 19:45 - Gökçe Çelebi - Loyalty Technologies Product Management & Analytics Deputy General Manager, TANI
Topic: Loyalty Management with a Focus on Profitability and Efficiency
19:45 – 20:15 - CRM TALKS PANEL
Moderator; Murat Erdör - Founder, ME CONSULTANCY
- Serdar Güngör - Chief Customer Experience Officer, PLUXEE TÜRKİYE
- Mehmet Yalkın - Customer Experience Associate Director, TURKCELL
- Togay Koşar - Customer Experience Director, FLY KIBRIS
- Devrim Kaan Adıgüzel - Customer Relations Manager, EXXEN
Panel Topic: CRM Strategies in Sectoral Transformation: New Approaches Focused on AI, Data, and Personalization
20:15 - 20:45 - CRM TALKS PANEL
Moderator; Murat Erdör - Founder, ME CONSULTANCY
- Erhan Hatem - Head of CRM & Customer Experience, GARANTİ BBVA TEKNOLOJİ
- Fatih Yetimoğlu - Customer Services and Operation Director, MEPAŞ ENERJİ
- Özlem Özkara - CRM Manager, LACOSTE
- Fatih Büyükbaş - Data and CRM Digital Manager, L'OREAL TÜRKİYE
Panel Topic: Next-Generation Customer Experience: Strategies for Technology, Transformation, and Emotional Engagement
Entertainment and Cocktails with Patron Orchestra
🎶 Just Network, Just Entertainment: Final Night with the Patron Orchestra
CRM Finger Food
Just Network Just CRM
Goodbye
Goodbye
END USER DELEGATE REGISTRATION
€399
- Access to the Entire Event Program
- Access to All Network Participants
- Benefits from All Catering and Cocktails
SUPPLIER DELEGATE REGISTRATION
€459
- Access to the Entire Event Program
- Access to All Network Participants
- Benefits from All Catering and Cocktails
Address
Çubuklu, Barbaros Cd. No:22, 34805 Beykoz/İstanbul
info@crmtalks.org
Phone
+90 216 465 41 11
+90 530 462 11 11
